Head of Product - Platform

Most of our Talent team are currently on leave for the holiday period so your application is likely to be reviewed in January. Enjoy the break well get back to you in the new year! 

Head of Product London (Hybrid 40% in office) Salary Bonus Shares  Benefits  

As Head of Product for the Platform at Trainline you will set the strategic vision shape the product roadmap and collaborate closely with Engineering Architecture and Product teams to ensure the core technology stack meets the performance reliability and scalability needs of the business. Youll oversee a portfolio of squads dedicated to enabling frictionless customer experiences and a productive developer environment helping others experiment innovate and deliver worldclass digital products. In doing so you will balance immediate operational responsibilitieslike managing one squads daytodaywhile providing strategic guidance to multiple other squads and their Product Managers. 

In this role youll champion a datadriven outcomefocused approach establishing and tracking KPIs and OKRs related to platform health cost efficiency and developer productivity such as Reliability Speed Maintenance Security Cost Efficiency and Productivity. Youll represent the voice of the platform in highlevel decision making shaping medium to longterm strategies and working closely with executive leadership and crossfunctional partners. With your combination of commercial acumen technical understanding and product leadership you will influence the future direction of Trainlines platform to drive sustained growth highquality customer experiences and effective product delivery at scale. 

This role has overall responsibility for 7 squads including direct management for the daytoday operation and roadmap of 1 squad (ecommerce). In addition line management for 3 Product Managers across the Platform including Core App and Web tech Cloud Native development Customer and Identity teams. The Platform team sits within the Future of Rail strategic theme and supports all customer propositions across our B2C and B2B businesses. 

Key partnerships in this role are with the Platform Head of Engineering and the Architects to set vision quarterly OKRs and prioritise delivery outcomes for this area to achieve overall company goals. It is also imperative to have strong relationships with Product counterparts across Trainline to agree ways of working to optimize towards company goals and ensure alignment. 

As Head of Product at Trainline you will...  

• Be on top of the competitive landscape and global industry trends articulating opportunities and threats as they apply owning the strategy and medium/longterm roadmap for a platform or theme 
• Use insights and developed strategies to have an impact across all of Tech Product and Design 
• Influence the development of product managers to synthesize and develop stronger and more impactful insights championing an outcome driven approach through coaching performance management and personal development 
• Be a compelling storyteller inspiring those closely connected with Product through written and verbal comms and confidently present at internal forums 
• Effectively lead and influence engagement with PR Commercial Marketing Finance Legal etc including external partners 
• Be accountable for achieving outcomes and successfully delegate daytoday responsibility for the detail where appropriate  
• Work on multiple large initiatives in parallel both in and outside specific Product area collaborating with colleagues and crossfunctional teams through leadership not escalation 
• Reliably and autonomously solve and execute on highlevel issues and opportunities  
• Balance product UX and technical concerns with the help of your peers to gain maximum business value effectively influencing customer experience during product development (e.g. IA UX visuals etc) and amplifying go to market activities (e.g. brand marketing CS etc)  
• Grow individuals through mentoring and/or as line manager to APMs / PMs 
• Establish domain excellence and be able to represent Engineering Commercial Design counterparts whenever necessary 
• Live the Trainline values and behaviours demonstrating leadership and accountability for your Product remit building a healthy Product and Engineering culture 

Qualifications :

Wed love to hear from you if you have...  

• Established experience in a Product Management leadership role in a tech business 
• Technical fluency in ecommerce modern cloud architecture APIs developer toolchains and building scalable platforms
• Worked in a fastpaced environment where you have shapedhigh volume B2Cand/or B2B digitalexperiences
• Demonstrate established processes and ways of working with business and engineering partners to achieve delivery outcomes  
• Experience working across a complex and evolving product set using the latest techniques for product discovery and hypothesisdriven product development  
• A track record as the voice of the customer answering questions and finding insights froman array of sources  
• Deep commercialacumen and evidence of contributions to wider business decisions outside of the Productdomain  
• Experience communicating effectively at Clevel as a compelling story teller 

Additional Information :

Enjoy fantastic perks like private healthcare & dental insurance a generous work from abroad policy 2for1 share purchase plans extra festive time off and excellent familyfriendly benefits. 

We prioritise career growth with clear career paths transparent pay bands personal learning budgets and regular learning days. Jump on board and supercharge your career from day one! 

Our values represent the things that matter most to us and what we live and breathe everyday in everything we do: 

• Think Big Were building the future of rail 
• Own It We focus on every customer partner and journey 
•   Travel Together Were one team 
• Do Good We make a positive impact 

Interested in finding out more about what its like to work at Trainline Why not check us out on LinkedIn Instagram and Glassdoor!