WOW Rewards Rep
WOW Rewards Rep
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Job Description
General Summary Of Duties:
What could be better than providing entertainment and excitement as a career. Were looking for individuals who are committed to not only excelling in their profession but also in having fun and enjoying what they do.
Be in the middle of the casino events and promotions parties giveaways and much more. Provide WOW Rewards members our most loyal guests with information reservations or whatever else they desire. These are the WOW ambassadors.
The WOW Rewards Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills as the position is called upon to interact frequently with highlimit customers and make decisions regarding extensions of complimentaries.
Qualifications :
Role and Responsibilities: (Includes but is not limited to the following)
(The following statements are intended as general illustrations of the work in this job class and are not allinclusive for this position.)
- Works closely with Executive Hosts VIP Casino Services and WOW Rewards team to ensure superior guest satisfaction.
- Deliver great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate Act & FollowThrough. Positive Parting Comments).
- Responsible for resolving customer service issues concerns or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
- Provides information on all aspects of Westgate Las Vegass services and facilities.
- Responsible for explaining the benefits and issuance of the WOW Rewards card. Greeter of all bus line run and charter groups.
- Ability to use all equipment associated with the position including playertracking system AS/400 computer keyboard telephone.
- Ability to review and comprehend player tracking screens reports and all other necessary information and documentation.
- Ability to communicate effectively with customers and all levels of employees.
- Ability to observe and direct actions of subordinates.
- Ability to effectively and efficiently move around all work areas.
Performance Requirements: (Knowledge skills and abilities)
Seeking a dynamic energetic extroverted and highly organized candidate with a background in customer service; casino industry experience preferred. Experience with Microsoft Office and casino software systems preferred.Experience Requirements:
- Public relations skills required
- Public speaking skills required
- Strong written and communication skills
- Strong time management skills
- Understanding of casino player management system
Education Requirements:
High School Diploma
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
