Guest Relations Agent
Guest Relations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a vital part of our hospitality team the Bell Staff plays a pivotal role in creating memorable experiences for our guests. Responsible for providing exceptional customer service the Bell Staff assists with guest arrivals and departures ensures seamless transportation and offers valuable information about hotel services and local attractions.
As a Guest Relations Agent you will:
- Escort incoming hotel guests to rooms assist with hand luggage and offer information about available services and facilities of the hotel points of interest and entertainment attractions
- Inspect guests rooms to ensure furnishings are in order and supplies are adequate
- Explain features of the room such as the operation of radio television and nightlock and how to place telephone calls
- Page guests in the lobby dining room or other parts of the hotel
- Deliver messages and run errands
- Deliver room service orders
- Pick up articles for laundry and valet service
- Call a taxi for guests
- Transport guests about premises or local areas in a car or motorized cart
- Keep a record of calls for service
- Deliver packages suitcases and trunks and set up sample rooms
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
- Must be able to work weekends and holidays
- Must be flexible with schedule hours and/or days off
- Valid Drivers License
- Prior customer service experience
- Required to pass a background check drug test and prove eligibility to work in the United States
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
