Front Desk Agent
Front Desk Agent
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Job Description
As a Front Desk Agent you are an ambassador of hospitality ensuring that every guests journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent you will:
- Greet register and assign rooms to guests
- Issue room key and escort instructions to Bell Staff
- Date stamp sort and rack incoming mail and message
- Transmit and receive telephone messages
- Answer inquiries about hotel services guest registration shopping dining entertainment and travel directions
- Keep records of room availability and guests accounts
- Compute bills collect payments and make changes for guests
- Make and confirm reservations
- Post charges such as room food liquor or telephone to the ledger
- Make restaurant transportation or entertainment reservations and arrange tours
- Nightly bucket checks
- Able to listen and find solutions to guests problem
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Excellent customer service skills
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and serviceoriented manner
- Westgate Resorts is a Smoke and TobaccoFree workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check drug test and prove eligibility to work in the United States
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
