IT Helpdesk Technician Bilingual
IT Helpdesk Technician Bilingual
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Job Description
- Provides Level 1 phone email remote and onsite support to employees and affiliates as required on a variety of desktop hardware software telecom and network issues
- Enables support for system access including creating and managing user accounts operations and software licensing
- Provides support for communications technologies including analog and VoIP phones
- Documents and tracks issues status and resolution using incident management tools
- Ensures timely resolution and communication of status with user and management
- Conducts ticket reviews statistic reports and execute special projects as required
- Ability to travel between offices as required to assist with IT support as needed
- Shift and oncall scheduling including evenings weekends and afterhour availability
Qualifications :
- 13 years experience in a technical support role
- Bilingual in English/French
- University degree or College diploma with a focus on IT or equivalent work experience that includes IT support responsibilities
- Experience supporting back office applications and industry standard business software applications including MS Office and Outlook
- Network and Communications Understanding of LAN/WAN based networking Windows networking Wireless and VoIP technologies
- Server/Workstation Strong understanding of Windows Server workstation OS platforms Active Directory Applications Strong experience with back office applications and industry standard business software applications Exchange mailbox setup Outlook configuration antivirus and malware
- Citrix XenApp Server Strong understanding of hosted applications and resources.
- Information Security Strong understanding of industry best practices regarding information security
Additional Information :
Spectrum Health Care is thrilled to be named one of Canadas Best Managed Companies. This award recognizes top companies across Canada for overall performance sustained growth strategy capabilities and innovation culture and commitment and leadership. Click here to learn more about this esteemed honour.
We thank all applicants however only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005 upon request support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process please contact Human Resources at () for assistance.
Spectrum Health Care is committed to fostering cultivating and building a culture of diversity equity and inclusion within our organization. We strive to attract engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
