IT Specialist
IT Specialist
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Job Description
IT Support and Collaboration
You ensure professional IT onboarding for endusers and contribute to global standards. You provide daily IT support utilize remote service desks efficiently and assist with meeting/event technology. You manage IT incidents requests problems and changes for Red Bulls IT services. You maintain regular IT service communication with endusers and organize IT security and service trainings. Additionally you administer user account access support local infrastructure with secondlevel partners and collaborate on service improvement ideas with the IT team.
Enduser Devices and IT Infrastructure
You are responsible for maintaining an uptodate IT asset inventory at Red Bull. You handle the distribution and replacement of enduser devices peripherals and mobile devices. You oversee the local network infrastructure ensuring it aligns with global standards. You manage the local office equipment throughout its lifecycle including printers and meeting room technology. Additionally you ensure equipment purchases are standardized and coordinate the return merchandise authorization (RMA) process for computing and hardware components.
Local IT Project Coordination and Administration
You ensure the deployment of global IT services for local projects to achieve maximum enduser satisfaction. You lead specific workpackages to support local IT and business projects. By proactively aligning with the Area IT team you promote the use of global or regional IT solutions over local ones. You assist the local IT or Finance Manager with IT budget planning. Additionally you manage assignments using global and areaspecific project management techniques and coordinate with external vendors and partners such as those for audio/visual setups and digital signage.
Qualifications :
IT education or 3 years equivalent experience.
Strong communicator and relator tact in dealing with endusers.
Solid knowhow in Microsoft Windows and Office Mac AD Exchange Mobile Devices Networking andSecurity Services.
Strong analytical and problem solve skills towards IT peers around the global.
ITIL v3 experience ServiceNow or equivalent tool experience appreciated.
Teamoriented selfmotivated personality handson and flexible personality.
Spoken and written English and Japanese mandatory.
Additional Information :
- TriSeven Roppongi 12F
- 9:0018:00110:0015:00
- 40
- 6.5%
- 20
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
