Visa Cash App RB Formula 1 Team - IT Engineer
Visa Cash App RB Formula 1 Team - IT Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Service Desk Management
to provide firstline support for IT incidents and service requests in our UK Facility.
To Provide IT Support for Internal Colleagues: act as the primary point of contact for colleagues seeking IT assistance ensuring prompt and courteous resolution of their issues.
Coordinate with the IT Team in Faenza to escalate and resolve complex technical problems while promoting IT standards and procedures.
Provide guidance and training to colleagues on IT best practices and selfservice options.
Establish and maintain service level agreements (SLAs) for incident resolution and service request fulfillment.
Users laptops workstations installation and support in the assigned area (UK branch).
Meeting rooms Video conference systems check and support in the assigned area (UK branch).
Monitor service desk performance and productivity identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
Operation Room IT Services Management
Plan and coordinate IT support services for trackside operations during F1 Gran Prix weekends in coordination with the IT team based in Faenza.
Ensure that IT systems and infrastructure are operational and reliable throughout the events minimizing downtime and disruptions.
Collaborate with event organizers and stakeholders to understand IT requirements and provide appropriate solutions and support.
Incident and Problem Management
Oversee the incident management process ensuring timely identification escalation and resolution of IT incidents.
Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
Proactively identify potential issues and implement preventive measures to minimize service disruptions.
Documentation and Knowledge Management
Maintain accurate records of IT incidents service requests and resolutions in the service management system.
Develop and update knowledge base articles and documentation to facilitate selfservice and improve firstcontact resolution rates.
Promote knowledge sharing and collaboration within the team to enhance collective expertise and capabilities.
Assist in the documentation of system architecture coding standards and development processes.
Provide timely support and assistance to endusers in resolving systemrelated issues.
Maintain a proactive and positive attitude while working on assigned tasks ensuring efficient delivery within deadlines.
What we offer
Working in a young collaborative and international environment.
Tailored training.
Company Events / Briefings.
On site Gym.
Bonus scheme.
Annual salary review process.
Private health care cover.
Company contributed pension scheme.
Life assurance scheme.
Cycle to work scheme.
Qualifications :
Proven experience (at least 3 years) in IT service management with a focus on service desk operations.
Excellent communication and interpersonal skills with the ability to interact effectively with colleagues at all levels.
Good knowledge of ITIL framework and best practices for service management.
Experience with trackside IT support or event management is desirable.
Strong problemsolving abilities and a proactive approach to service improvement.
Relevant certifications such as ITIL Foundation Support Center Manager or CompTIA A are advantageous.
Fluency in English.
These additional competencies will be considered a plus:
VMware.
Citrix.
Windows Server Management.
Storage basic Administration.
Cisco network basic certification.
Video conference Systems Administration.
Additional Information :
Visa Cash App RB F1 Team is an equal opportunities employer we will evaluate applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
