IT Specialist
IT Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Professional is responsible for the daytoday IT support of endusers and focuses to continuously work towards an improved enduser satisfaction leveraging Red Bulls IT service management processes as well as Red Bulls overall IT guidelines. The person maintains an uptodate and secure inventory of endusers devices and subsidiary/branch office IT equipment. Finally the person supports local IT and/or business projects.
Qualifications :
IT Support and Collaboration
- Ensures professional enduser IT onboarding (leveraging and contributing global standards).
- Organizes/provides daytoday IT support (if valid: maximizes remote service desk use & output) pushes for fast resolutions as well as meeting/event support if requested.
- Leverages Incident Request Problem Outage and ChangeManagement processes for the stack of Red Bulls (global regional and local) IT services
- Ensures a professional and regular IT service communication towards end users.
- Organizes and provides IT security trainings as well as useful enduser IT service trainings.
- Administrates local enduser account access and permission in relevant tools required management and monitoring platforms (e.g. for Workplace Network or IAM services)
- Supports local Infrastructure components in cooperation with second level support partners
- Collaborates limitations improvement or simplification ideas in current services processes & tools effectively for a fast and qualified alignment among relevant IT peers (local remote Service Desk IT Area).
Enduser Devices and IT Infrastructure
- Ensures an uptodate and accurate IT asset inventory within Red Bull standards/tools.
- Coordinates enduser device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens headsets) and mobile devices.
- Manages local network infrastructure including events by considering global standards.
- Manages local office infrastructure across the lifecycle (e.g. printers meeting room equipment including EVOKO and video conferencing devices office access control CCTV local phones)
- Ensures an equipment purchase process inline with standards (e.g. vendors part number). Coordinates the RMA process for client computing and/or backendhardware components.
Local IT Project Coordination and Administration
- Ensures local project tasks deploying global IT services reach highest enduser satisfaction.
- Supports local IT and/or business projects leading defined workpackages.
- Aligns local business needs and demands proactively with the IT Area Europe team (aiming to promote and push for global/regional instead of local IT solutions)
- Supports local IT or Finance Manager in terms of IT budget planning.
- Take over assignments leveraging global and area specific project management methods.
- Coordinate external vendors and partners (e.g. A/V setup digital signage).
Expereince:
- IT education or 3 years equivalent experience
- Strong communicator and relator tact in dealing with endusers
- Solid knowhow in Microsoft Windows and Office Mac AD Exchange Mobile Devices Networking and Security Services
- Strong analytical and problem solve skills towards IT peers around the global ITIL v3 experience ServiceNow or equivalent tool experience appreciated
- Teamoriented selfmotivated personality handson and flexible personality
- Spoken and written English mandatory
- Spoken and written Russian mandatory
Additional Information :
Red Bull Kazakhstan LLP (Company) undertakes to ensure proper processing (including storage and use) and protection of personal data received by the Company from an applicant in accordance with the laws of the Republic of Kazakhstan.
By continuing to fill in the information I give my consent to collect and process my personal data to the Company and third parties currently associated and to be associated with the Company under any legal relations aimed at obtaining storing using and disseminating my personal data but not contradicting the laws of the Republic of Kazakhstan and to modify and (or) amend my personal data based on my application or otherwise which is not contrary to the laws of the Republic of Kazakhstan which are recorded on electronic paper and (or) other tangible media.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
