Desk Side Support
Desk Side Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ability to disconnect/reconnect computer workstations peripherals and phone equipment
- Hands on experience with Imaging reimaging Windows Operating system for Desktop Laptops
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost SCCM etc
- Delivery and setup of PC equipment to endusers.
- Use trouble ticketing system to accept assignments document work events complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry Android and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills
- Strong troubleshooting skills
- Significant demonstrated experience with Microsoft Windows operating systems
- Clients: Windows 10 Windows 7 Windows Vista Windows XP Windows 2000 Windows 98
- Servers:r
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite:
- Word Excel PowerPoint Outlook configuration issues with Exchange
- Strong clientside remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of clientside management tools Microsoft Active Directory GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
- Strong software installation and support skills
- Disciplined systematic problem solving skills required
Employment Type
Full Time
