IT Support Specialist
IT Support Specialist
Posted on :
01-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-01-2025
Job Description
IT Support Specialist
Labor Category Data Engineer (Jr.)
Location Woodlawn MD
Labor Category Data Engineer (Jr.)
Location Woodlawn MD
Vendor Notes Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn MD.*** Selected candidate must be willing to work onsite at least 2 days a week.
Key Required Skills:
IT support; hardware/software troubleshooting; user research; requirements gathering; special projects; inventory management; process improvement; project management; accessibility/508/UX knowledge.
IT support; hardware/software troubleshooting; user research; requirements gathering; special projects; inventory management; process improvement; project management; accessibility/508/UX knowledge.
Position Description:
Provide technical support to any software and/or hardware issues:
Network shares
Network connectivity
VPN challenges (utilizing OpenVPN and Wireguard)
Active Directory (AD) implementation
Use of remote access tools is a must (including SRT BeyondTrust or Bomgar) to remotely access and troubleshoot issues.
Manage the inventory of devices.
Setup devices (IOS/Android phones Windows/Mac laptops) by following existing instructions.
Schedule onsite meetings with endusers to configure and distribute devices.
Assist in review and improvement of team processes including refining current processes to increase effectiveness and ease of use.
Coordinate with an internal team around asset management and if needed prepare quotes catalog inventory and review defective hardware to determine required actions.
Maintain IT and internal process documentation for disbursement and use across internal teams.
Perform independent research and provide recommendations for new and improved software/hardware to enhance the teams IT capabilities.
Support ad hoc special projects relating to internal team needs.
Learn customerspecific policies and processes.
All other duties as assigned or directed.
Provide technical support to any software and/or hardware issues:
Network shares
Network connectivity
VPN challenges (utilizing OpenVPN and Wireguard)
Active Directory (AD) implementation
Use of remote access tools is a must (including SRT BeyondTrust or Bomgar) to remotely access and troubleshoot issues.
Manage the inventory of devices.
Setup devices (IOS/Android phones Windows/Mac laptops) by following existing instructions.
Schedule onsite meetings with endusers to configure and distribute devices.
Assist in review and improvement of team processes including refining current processes to increase effectiveness and ease of use.
Coordinate with an internal team around asset management and if needed prepare quotes catalog inventory and review defective hardware to determine required actions.
Maintain IT and internal process documentation for disbursement and use across internal teams.
Perform independent research and provide recommendations for new and improved software/hardware to enhance the teams IT capabilities.
Support ad hoc special projects relating to internal team needs.
Learn customerspecific policies and processes.
All other duties as assigned or directed.
Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
Demonstrate strong oral and written communication skills with the ability to communicate technical topics as well as interface with the customer daily
Minimum of 3 years experience assisting users with the operation of their computer systems and software applications including Microsoft Office applications and other specialized software
Strong analytical and problemsolving skills allowing individuals to identify analyze troubleshoot and respond to complex problems while supporting users accurately and efficiently
Excellent teamwork and interpersonal skills
Must be able to obtain a public trust clearance.
Demonstrate strong oral and written communication skills with the ability to communicate technical topics as well as interface with the customer daily
Minimum of 3 years experience assisting users with the operation of their computer systems and software applications including Microsoft Office applications and other specialized software
Strong analytical and problemsolving skills allowing individuals to identify analyze troubleshoot and respond to complex problems while supporting users accurately and efficiently
Excellent teamwork and interpersonal skills
Must be able to obtain a public trust clearance.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
Minimum of 8 years experience testing both hardware and software ensuring that systems are functioning properly.
Minimum of 5 years experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
Minimum of 3 years experience supporting special IT projects and managing their endtoend lifecycle.
Ability to prioritize and complete assignments independently meet deadlines and manage multiple changing priorities in a dynamic work environment.
Ability to support multiple projects at the same time each with their own unique set of requirements and needs.
Ability to be flexible and react appropriately to changing job assignments work environments and work locations.
Consistently demonstrates a positive supportive and constructive attitude with both internal and external customers as well as peers.
Ability to write technical documentation and plain language documentation dependent on audience.
Selfmotivated taskdriven and able to quickly learn new skills.
Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy infrastructure)
These skills will help you succeed in this position:
Minimum of 8 years experience testing both hardware and software ensuring that systems are functioning properly.
Minimum of 5 years experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
Minimum of 3 years experience supporting special IT projects and managing their endtoend lifecycle.
Ability to prioritize and complete assignments independently meet deadlines and manage multiple changing priorities in a dynamic work environment.
Ability to support multiple projects at the same time each with their own unique set of requirements and needs.
Ability to be flexible and react appropriately to changing job assignments work environments and work locations.
Consistently demonstrates a positive supportive and constructive attitude with both internal and external customers as well as peers.
Ability to write technical documentation and plain language documentation dependent on audience.
Selfmotivated taskdriven and able to quickly learn new skills.
Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy infrastructure)
HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
Understanding of different operating systems beyond Windows (MacOS Linux iOS Android)
Ability to write/implement basic scripts (using Powershell or AutoIT)
Experience implementing or otherwise managing Jira or similar service platform (ServiceNow Zendesk etc.)
Understanding of UX and user research methodologies
Support of UX/user research software and/or tools (Axure XD Sketch Figma Medallia Tobii)
Understanding of 508 and accessibility compliance
Previous work experience in federal government
Understanding of agile framework and full lifecycle software development methodologies
Project management certifications (PMP CAPM PMI)
Showcase your knowledge of modern development through the following experience or skills:
Understanding of different operating systems beyond Windows (MacOS Linux iOS Android)
Ability to write/implement basic scripts (using Powershell or AutoIT)
Experience implementing or otherwise managing Jira or similar service platform (ServiceNow Zendesk etc.)
Understanding of UX and user research methodologies
Support of UX/user research software and/or tools (Axure XD Sketch Figma Medallia Tobii)
Understanding of 508 and accessibility compliance
Previous work experience in federal government
Understanding of agile framework and full lifecycle software development methodologies
Project management certifications (PMP CAPM PMI)
Education:
Bachelors degree with 7 years of experience
Must be able to obtain a Public Trust clearance
Bachelors degree with 7 years of experience
Must be able to obtain a Public Trust clearance
ABOUT THE COMPANY
Headquartered in Leesburg Virginia Zenius Corporation is a HUBZonecertified small business. Zenius specializes in providing Grants Management IT Modernization Acquisition Management and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastestgrowing companies in the DC Metro Area award for two years in a row 2021 and 2020. Zenius is also listed by Financial Times as one of the fastestgrowing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category). Learn more at.
BENEFITS
Zenius Corporation is a very employeeoriented company. Join us now and help us grow!
We offer a competitive benefits package that includes paid holidays and paid time off medical insurance including health vision dental insurance 401K matching Flexible Spending Account and flexible schedules as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.
EQUAL OPPORTUNITY EMPLOYER
Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Zenius complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status.
Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Zenius complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status.
Employment Type
Full Time
Key Skills
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