IKEA Business Sales Associate 6 months contract - Dec 2024 to May 2025
IKEA Business Sales Associate 6 months contract - Dec 2024 to May 2025
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Job Description
PURPOSE OF THE JOB
Provide professional and prompt customer service through the creation of a rewarding endtoend journey in different customer touchpoints. Support the IKEA for Business Sales Support Specialist in initiating business development activities including establishing verifying leads and following up through multitouchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers needs in all touchpoints.
RESPONSIBILITIES OF THE JOB
- Contact (via phone call and email) qualify and maintain all incoming inquiries via the designated IKEA for Business website before assigning the enquiries to the B2B operations team or other respective business units.
- Contact (via phone call and email) qualify and maintain all incoming inquiries via email and/or contact number before assigning the enquiries to the B2B operations team or other respective business units.
- Maintain communication with new business leads and ensure that the clients concerns are addressed promptly throughout all touchpoints.
- Pair appropriate visual materials when communicating with leads via email.
- Maintain and update the existing CRM and customer record/s.
- Support the IKEA for Business Sales Support Specialist during facetoface meetings with business clients instore or onsite.
Qualifications :
REQUIREMENT FOR THE JOB
1.Motivation
- Enthusiastic with strong desire to be part of a positive and challenging environment.
- Enjoy working with others to create positive and differentwithameaning solutions.
- Strong sense of motivation from creating something new and go where no one else have gone.
- Sense of achievement coming from the feeling of doing ones best.
2.Knowledge
- Experience in professional communication with corporate clients.
- Broad knowledge on how to optimise the customer experience across physical and digital touchpoints.
- Strong stakeholder management ability.
- Strong analytical and database structuring & management skills.
- Proficient in Microsoft Office especially MS Excel & PowerPoint.
- Fluent in verbal and written English.
- Proficiency with Google Sketchup is an advantage.
3.Capabilities
- Understanding and commitment to company Culture and Values.
- Positive personality. Highly organized in an environment of multiple parallel priorities.
- Strong sense of customer service.
- Fair honest and trustworthy with excellent people skills ability to think outofthebox and a good sense of humour.
- Selfreliant with proven ability to work as part of a team as well as independently.
- Supportive to others keen to share knowledge and learning with others in the organization and to go the extra mile as part of an ambitious team.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
