Customer Relations Officer Part Time
Customer Relations Officer Part Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job
To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast efficient and easy buying customer relations processes.
Your assignment
- Follow and adhere to cash handling procedures to ensure the security of money handling.
- Contribute to the checkout action plan and take ownership for my part in its delivery.
- Manage the fulfillment of customers online orders and ensure all orders are complete accurate neatly packed and delivered to the correct address within IKEAs SLA.
- Tally articles and orders from the Merchandise PickUp (MPU) section.
- Create an AddOn sales order for customers who want to purchase delivery/ assembly/other services after checking out.
- Print and stick sticker labels onto all articles to be delivered correctly.
- Shrink wrap articles into individual groups and sort it by Transport Service Provider (TSP).
- Ensure timely daily handover to respective TSP and Home Delivery HD clears orders to be delivered to prepare space for new delivery.
- Support the fulfillment of customers offline orders and other tasks as and when required.
- Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery.
- To assist the supervisor in handling customer complaints positively and quickly. Listen to customers given feedback and pass it on to the manager.
- Working with the manager to identify solutions to resolve the root cause of customers returns.
- Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization.
Qualifications :
- Possesses work experience in customer handling.
- A good team player with good communication and interpersonal skills.
- Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
- Independent able to use and take personal initiatives to make considered decisions.
- Able to multitask and enjoy working in a fastpaced and futureoriented retail environment;
- Be passionate about customers and act to ensure a positive shopping experience;
- Willing to work on weekends shift hours and Public holidays.
Additional Information :
Please apply by DDMMMYYYY.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
