Checkout Manager - IKEA Bang Yai
Checkout Manager - IKEA Bang Yai
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job
Reporting to the Customer Relations Manager the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easybuying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient reliable and secure manner.
Your assignment
Your tasks will include:
- Contribute to the creation and operational implementation of the local customer relations action plan.
- Support a customerfocused culture throughout the complete unit and ensure an overall easy buying experience.
- Contribute to the building of business competence by supporting coworkers in their efforts to improve according to agreed development plans.
- Implement the global solutions services and tools that support easy and fast check out and a safe and secure working environment according to the IKEA Safety and Security requirements.
- Analyse customer related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
- Ensure a customerfriendly efficient and costeffective execution of the payments process.
- Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
- Maintain relations with external and internal partners e.g. cash in Transit Company.
- Support proactively with customer insights for business and functional improvements.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
- Ensure First Time Right mind set is secured with internal stakeholders
Qualifications :
Your profile
- Understanding of business and a background gained from working in a customerfocused fastpaced and multichannel retail environment.
- Experienced in creating and implementing shortterm plans and following up goals.
- Proven customerfocused mindset.
- Selfreliant and motivated with a proven ability to work as part of a team as well as independently.
- Selfconfident and assertive with the ability to influence through the use of customer insights.
- Ability to set clear expectations and directions.
- Proven record/experience of developing people and organisations.
Additional Information :
Please apply by 31 December 2024.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
