Solution ArchitectureTechnical Lead Salesforce
Solution ArchitectureTechnical Lead Salesforce
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1 Vacancy
Job Description
Main Purpose of Job
Deloitte Consulting Africa requires a senior leader with proven consulting expertise in customer experience and implementing Digital Customer Platforms. The applicant will support relevant service area leadership with market development initiatives through driving and implementation of strategy revenue generation and business growth whilst supporting project teams at clients with work assignments.
Your role as a Leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients our people and for society and make an impact that matters. In addition to living our purpose Managers across our organization:
- Develop highperforming people and teams through challenging and meaningful opportunities
- Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
- Influence clients teams and individuals positively leading by example and establishing confident relationships with increasingly senior people
- Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction
Experience Required
- Experience with a TierOne Professional Services Firm
- 710 years working experience including 5 years in a client facing as well as 5 years in a management role with a focus on digital transformation.
- Working Experience and deep working knowledge of primary industry
- Proven Experience in 1/more of the customer domains Of Sales Service Marketing and Commerce
Relevant Customer Experience Design Competencies
- 710 years working experience as a Customer Experience Specialist or in a similar Customer Experience and/or Consulting role
- Deep customer domain experience across Sales Service Marketing & Commerce
Relevant Digital Platform Development Competencies
- 710 years in SaaS implementation with solid experience in implementing customer engagement platforms and CRM
- 710 years experience as a CRM Solution Architect CRM Technical Lead CRM Data Lead and/or CRM Technical Architect designing and implementing large solutions on Digital Customer Platforms
The applicant will be considered for a role in either Digital Experience Design/Digital Platform Development
Qualifications :
- Tertiary qualification in Information Systems Computer Science Engineering or related
- Industryspecific qualifications or an equivalent
- CRM Certified Practitioner for example Salesforce (minimum of 2 CRM/CX/Agile Certifications) and/or Service Design/UX/CX
- Whilst not a strict requirement a MBA or Masters in the relevant field of study is a definite advantage
- Industryspecific qualifications or an equivalent
Additional Information :
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
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It is strictly against Deloitte policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Deloitte will ask candidates to pay a fee at any time.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
