Student Success Advisor

Student Success Advisors facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students through phone SMS and email manage their daytoday expectations and provide them with opportunities to stay connected to our online community. They advise students on university policies and procedures program and degree requirements and related academic matters; and work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner.

Essential Duties and Responsibilities

• Demonstrates genuine interest and care in their students and their academic success.
• Support students transitioning into the online learning environment.
• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Assist students in understanding and completing degree requirements with appropriate course registration on university policies and procedures program requirements and related academic matters.
• Provide comprehensive outreach to students at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify atrisk scenarios and identify opportunities to develop implement measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner while supporting academic integrity and University policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new baccalaureate masters or online education lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners promoting lifelong learning opportunities.
• Performs other duties as assigned.

Qualifications :

• Bachelors degree required; masters preferred.
• 13 years of experience working in a serviceoriented environment or university setting.
• Must have a strong commitment to education and have knowledge of counseling or coaching skills required to effectively keep online students on track.
• Strong problem solving and time management skills.
• Ability to multitask.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative innovative able to work independently and in a team environment.
• Selfstarter.
• Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Additional Information :

In support of the pay transparency laws enacted across the country the expected salary range for this position is between $18.7 and $32.86. Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health dental vision life and disability insurance
• 401k Retirement Program 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays 2 floating holidays
  
  For more information related to our benefits please visit:

Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Remote Work :

No

Employment Type :

Fulltime