Repairs Advisor
Repairs Advisor
Posted on :
31-12-2024
Employer Active
1 Vacancy
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Job Description
6 months contract with a Local Authority
Job Summary:
- Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective flexible and comprehensive administrative support service for the Responsive Repairs Service.
Key Duties/Accountabilities (Sample):
- To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests no access reports requests for additional jobs and provide detailed advice to customer queries.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs work scheduling and contact centre functions.
- Monitor chaseup and coordinate repair work orders until completed. Prepare progress notes orders and relevant statistics.
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
- Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.
- Contribute to Lewisham s defined KPI performance targets and customer satisfaction targets for the service area ensuring our company customer care policies are adhered to.
- Maintain excellent customer service in all areas of work and ensure continued personal development.
- Comply with all Lewisham policies including contractual standing orders financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
- This job description is not exclusive or exhaustive. It is intended as an outline indication of the areas of activity and can be amended in the light of the changing needs of the organisation.
- To carry out the duties of the post with due regard to the Council s relevant codes and procedures.
- All employees are required to participate in the Performance Evaluation Scheme (PES) and to undertake appropriate training and development identified to enhance their work.
- Undertake other duties commensurate with the grade as may reasonably be required.
Skills/Experience:
- Knowledge of diagnosing repair related enquiries within Housing.
- Basic understanding of systems particularly related to Microsoft Packages.
- Customer focused with a cando approach to resident queries.
- Interpersonal Customer Service Skills.
- Administrative skills in data logging.
- Experience within a B2C Customer Service or Contact Centre environment.
- Experience within a housing service ideally repairs.
Additional Information:
- The closing date: 10/01/2025 @15:00.
Knowledge of diagnosing repair related enquiries within Housing. Basic understanding of systems, particularly related to Microsoft Packages. Customer focused with a can-do approach to resident queries. Interpersonal Customer Service Skills. Administrative skills in data logging. Experience within a B2C Customer Service or Contact Centre environment. Experience within a housing service ideally repairs.
Employment Type
Full Time
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