Operational Resilience Manager
Operational Resilience Manager
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Job Description
Job Description: Operational Resilience Manager
Position Overview:
The Operational Resilience Manager is responsible for developing maintaining and enhancing the organization s ability to anticipate withstand and recover from operational disruptions. This role involves coordinating business continuity plans crisis management processes and resilience strategies across all departments to ensure seamless operations during unexpected events.
Key Responsibilities:
Operational Resilience Strategy:
- Design and implement the organization s operational resilience framework.
- Identify critical business services and their dependencies ensuring alignment with regulatory requirements and industry best practices.
- Develop resilience strategies that mitigate risks and enhance recovery capabilities.
- Design and implement the organization s operational resilience framework.
Business Continuity Planning:
- Oversee the creation testing and updating of business continuity plans (BCPs).
- Work with teams to ensure critical processes and services can continue during disruptions.
- Conduct regular risk assessments and scenario planning exercises.
- Oversee the creation testing and updating of business continuity plans (BCPs).
Incident and Crisis Management:
- Develop and manage crisis management plans ensuring effective communication and decisionmaking during incidents.
- Coordinate response efforts during disruptions to minimize impact on operations.
- Perform postincident reviews and implement lessons learned.
- Develop and manage crisis management plans ensuring effective communication and decisionmaking during incidents.
Collaboration and Stakeholder Engagement:
- Work closely with senior leadership risk management teams IT and other stakeholders to embed resilience practices into daily operations.
- Build relationships with external partners such as regulators and service providers to support resilience initiatives.
- Educate staff and raise awareness about operational resilience across the organization.
- Work closely with senior leadership risk management teams IT and other stakeholders to embed resilience practices into daily operations.
Regulatory Compliance and Reporting:
- Ensure compliance with relevant resilience regulations and standards (e.g. DORA FCA requirements ISO 22301).
- Prepare reports and documentation for audits regulators and internal stakeholders.
- Stay updated on evolving regulatory requirements and emerging risks.
- Ensure compliance with relevant resilience regulations and standards (e.g. DORA FCA requirements ISO 22301).
Monitoring and Improvement:
- Track key performance indicators (KPIs) to measure the effectiveness of resilience strategies.
- Conduct regular testing and reviews to ensure plans remain relevant and effective.
- Identify opportunities for continuous improvement in resilience capabilities.
- Track key performance indicators (KPIs) to measure the effectiveness of resilience strategies.
Qualifications and Skills:
Education and Experience:
- Bachelor s degree in Business Administration Risk Management Information Technology or a related field.
- 5 years of experience in operational resilience business continuity or risk management roles.
- Bachelor s degree in Business Administration Risk Management Information Technology or a related field.
Technical Knowledge:
- Strong understanding of operational resilience frameworks including ISO 22301 and NIST guidelines.
- Knowledge of risk management methodologies and tools.
- Familiarity with IT systems cloud services and thirdparty risk management.
- Strong understanding of operational resilience frameworks including ISO 22301 and NIST guidelines.
Certifications (Preferred):
- Certified Business Continuity Professional (CBCP)
- Master Business Continuity Professional (MBCP)
- ISO 22301 Lead Auditor/Implementer
- Certified Information Systems Auditor (CISA)
- Certified Business Continuity Professional (CBCP)
Skills and Competencies:
- Excellent analytical and problemsolving abilities.
- Strong communication and interpersonal skills with the ability to engage stakeholders at all levels.
- Effective project management skills including prioritization and resource allocation.
- Resilient and adaptable with the ability to thrive in highpressure situations.
- Excellent analytical and problemsolving abilities.
Other Requirements:
- Experience with resilience planning in regulated industries (e.g. finance healthcare) is highly desirable.
- Strong ability to influence and lead crossfunctional teams.
- Experience with resilience planning in regulated industries (e.g. finance healthcare) is highly desirable.
Employment Type
Full Time
