Reservation Manager
Reservation Manager
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Job Description
Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of upselling crossselling and ongoing skill set knowledge
Monitor daytoday operations to ensure call volumes are managed in the most efficient manner possible administrative duties are completed and productivity is maximized
Assist in preparing daily weekly and monthly reports
Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
Ensure smooth shift changes with proper passon to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation
Interview select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members appearance attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
Qualifications :
Diploma education
Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/telemarketing
Excellent reading writing and oral proficiency in English language
Proficient in MS Excel Word & PowerPoint
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
