Customer Service Officer
Customer Service Officer
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Job Description
Our Customer Service Officers utilise Microsoft Office to drive our clients business operations. As a Microsoft Office expert your role will be to leverage the full suite of Office applications to keep business processes running smoothly. You will utilise tools such as Word Excel PowerPoint Outlook and OneNote to streamline workflows enhance communication and optimise efficiency. By effectively deploying Microsoft Teams SharePoint and OneDrive you will facilitate seamless collaboration and file sharing. Your expertise will ensure that client workflows are not only maintained at peak efficiency but are also continuously improved to support their strategic goals.
Officers at Sopra Steria in the financial sector take charge in several diverse roles while giving excellent customer service and support of the highest quality. Fluent communication and a collaborative mindset are how we drive excellence across departments. Youll put seamless collaboration first so our internal departments can work harmoniously and youll take a proactive approach to solving problems and optimizing processes. Client satisfaction is crucial but so are our business goals. Your daytoday work will be in service to both creating a customerfirst experience that supports Sopra Sterias growth.
Qualifications :
Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application!
You have knowledge and experience of the following:
- Education: Bachelors degree or a relevant equivalent
- Experience: entry level to 3 years relevant experience
- Experience with Microsoft Office tools
- Languages: Dutch & French (required) English desirable
What can we offer you
We welcome 11.000 new colleagues every year worldwide and its essential to us that everyone feels supported and valued. At Sopra Steria youll work on projects that make a change for our clients. And youll get the opportunity to grow your own skills in the process too. Your path to excellence starts at The Sopra Steria Academy where youll get exclusive development opportunities with experts and strategic partners to fasttrack you to your full potential. Youll have access to more than 250 trainings to get you there.
Join our Business Services team where we specialize in optimizing operations and driving transformation through innovative solutions in the financial sector. We handle various business processesfrom finance and administration to industryspecific servicesenabling our banking clients to focus on their core business while we ensure efficiency agility and profitability.
Youll become a part of a major Tech player in Europe recognised for its consulting digital services and software development. On top of that youll join a team that delivers critical operational support to enhance efficiency and effectiveness across various industries.
Additional Information :
Our employees are known for making bold choices and delivering results. Work among highlevel professionals at the forefront of corporate software solutions and innovation at Europes Leading Digital Service Provider.
We offer a generous employee benefits package that includes:
- A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more.
- Continuous learning opportunities through the Sopra Steria Academy to support your career development.
- The opportunity to connect with fellow Sopra Steria colleagues at various team events.
People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.
Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application!
Want to know what happens next
The recruitment process starts with a prescreening where the recruiter reviews candidates qualifications and initial fit for the role. Next in the first interview candidates engage in a more detailed conversation to assess their skills and experience. This is followed by an assessment phase where technical and rolespecific evaluations take place. After this the company makes a contract proposal if the candidate is considered suitable. A second interview is then conducted to confirm the final alignment between the candidate and the team. Finally upon agreement the candidate proceeds to sign the contract officially joining the company.
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
