Junior Support Engineer
Junior Support Engineer
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Job Description
An IT Support Engineer in a 24/7 shift system provides technical assistance and troubleshooting for hardware software and network issues both remotely and onsite. They diagnose problems implement solutions and maintain systems to ensure smooth IT operations. Responsibilities include managing user accounts and providing enduser support to minimize downtime and enhance productivity.
Qualifications :
Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application!
Youll have knowledge and experience of the following:
- Bachelors degree in computer science or a relevant equivalent (Syntra VDAB IT course)
- You have a first experience in providing firstline IT support or you just finished an IT course/education.
- You have basic knowledge of:
- Hardware: Understanding of basic hardware components such as desktops laptops printers and other peripherals. Experience with installation troubleshooting and repairs is valuable.
- Operating Systems: Familiarity with common operating systems (Windows macOS). Knowledge of basic commands user management file systems and updates.
- Software: Understanding of common software applications such as Microsoft Office O365 email clients Intune and basic troubleshooting of common software issues.
- Networking: Basic understanding of networking concepts (e.g. IP addressing routers switches WiFi LAN).
- Ability to communicate technical issues to nontechnical users in a clear and friendly manner.
- Basic experience with service desk and remote tools (e.g. ServiceNow Jira).
- Certifications (optional but beneficial): CompTIA A Microsoft Certified: Fundamentals Cisco Certified Network Associate (CCNA)
- Working hours: 24/7 shift system
- English Dutch and French are required
What can we offer you
We welcome 11.000 new colleagues every year worldwide and its essential to us that everyone feels supported and valued. At Sopra Steria youll work on projects that make a change for our clients. And youll get the opportunity to grow your own skills in the process too. Your path to excellence starts at The Sopra Steria Academy where youll get exclusive development opportunities with experts and strategic partners to fasttrack you to your full potential. Youll have access to more than 250 trainings to get you there.
Youll become a part of a major Tech player in Europe recognized for its consulting digital services and software development. On top of that youll join the Business Line DPS (Digital Platform Services). As a team we provide proactive IT support for our managed service customers. Both for cloud onpremise and hybrid environments. Every day we take on the challenge of providing the best possible support for our customers. Here top quality and proactivity are standard requirements.
Additional Information :
Do you picture yourself in a fastgrowing vibrant team at the cutting edge of software implementation Does working with international clients across multiple industries sound exciting Then youre in the right place.
We offer a generous employee benefits package that includes:
- A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more.
- Continuous learning opportunities through the Sopra Steria Academy to support your career development.
- The opportunity to connect with fellow Sopra Steria colleagues at various team events.
People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.
Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application!
Want to know what happens next
The recruitment process typically begins with the first step where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step where candidates undergo more indepth evaluations including technical assessments and an interview with the capacity manager or client to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally in the final step the candidate receives a formal job offer.
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
