Dutch French Customer service eveningnight shift
Dutch French Customer service eveningnight shift
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Job Description
Thinking about moving abroad Take a look at Valencia where there is a lot to do and experience. You will be able to visit a good number of museums the City of Arts and Sciences and the Valencia Cathedral. You can experience the culture and maybe even learn Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure Take a look at this position!
You will be working on a project with relatively simple processes but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control answering questions and explaining about possible steps to follow belong to the core tasks.
There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes). The training period consists of 5 days of which 1 day will be practice.
Profile
- Fluent in Dutch and French
- Working proficiency in English
- Experience as a Customer Service Agent
- Communicative and empathetic
- Disciplined and accurate
- Respectful and positive toward customers
- Solutionoriented thinking
- Patient
- Reliable
Daily tasks
- Blocking lost/stolen credit and debit cards
- You will handle inquiries from credit card holders and ensure the security and protection of credit card information
- Identity verification answering questions and explaining any steps are among your core duties
- Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
- Handling claims files
Benefits
- Paid training
- Free Spanish lessons (once a week)
- Unique atmospheric peopleoriented call centre with a good dose of fun
- Marketbased basic salary with the possibility of a bonus
- Employee benefits such as meal card transport card and private insurance
- 4 company outings per year
- Free fruit and coffee
- Growth opportunities
Location
Valencia Spain
Customer Support * Remote Work * Communication Skills * Problem Solving * Multilingual * Client Interaction * Team Collaboration * Technical Assistance * Problem Resolution * Customer Satisfaction
Employment Type
Full Time
