Reception
Reception
Posted on :
31-12-2024
Employer Active
1 Vacancy
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Job Description
As Receptionist you are responsible for managing the overall Reception function within the Clinic. You will ensure that patients receive a friendly efficient and professional service. You are a crucial part of the team looking after the daytoday running of the clinic. You will work in conjunction with The Dermatology Partnership Central Bookings and Central Admin Team.
General Duties
- Run reception and set up Clinics as per Standard Operating Procedures
- Check in patients on arrival and notify the Doctor when they arrive
- Print Doctors Clinic schedules each day
- Book procedures and treatments as per Standard Operating Procedures
- Ensure Clinic rooms are equipped and ready each day in the absence of the HCA
- Work closely with the bookings team in relation to calls appointments and general enquiries as per Standard Operating Procedures
- Deal with Doctors queries/needs
- Print prescriptions daily which need to be signed by Doctors on the same day and actioned accordingly
- Support Aesthetic and Nurse services fully with administrative duties as per protocol
- Ensure an accurate audit trail around all patient documentation and communication
- Financial understanding of selffunding and insured patients
- Ensure the correct documentation forms are given to patients on arrival to fill out
- Book followup or rescheduled appointments
- Understand the internal referral process and adhere to it
- Cancel any appointments as directed by the Management team
- End of day Clinic responsibilities regarding appointments as per Standard Operating Procedures
- Complete accurate Consultant Referral and Charge sheets and understand the consequences of incompletion or inaccuracy
- Manage referrals prior to contacting patients to reduce potential occurrence of incidents/mistakes and to ensure good customer service
- Take deposits for new bookings payments and process refunds
Employment Type
Full Time
Key Skills
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