Client Services Representative
Client Services Representative
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Job Description
Are you good with customers Enjoy building longterm relationships with customers and colleagues Enjoy problem solving Looking for a career with a stable company that will allow you to grow and develop as a person and a professional Consider joining Eurofins as a Client Service Representative.
- Serve as the primary communication link between the client and laboratory operations
- Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt entry testing reporting and billing of routine testing samples
- Interpret and communicate technical information and manage stakeholder requirements
- Manage client expectations provide client with project updates project related financial updates and obtain feedback on implementation of work scope
- Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
- Work in a teambased environment to meet department and company goals.
- Support sales efforts in the bid process to gain repeat and/or new longterm business as needed
- Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualifications :
Basic Minimum Qualifications
- Excellent communication skills with oral and written
- Strong organizational skills and attention to detail
- A strong desire to learn. Eurofins offers a comprehensive training program for this position
- Ability to prioritize work autonomously
- Ability to learn new techniques perform multiple tasks simultaneously keep accurate records follow instructions and comply with company policies
- Ability to work independently and as part of a team selfmotivation adaptability and a positive attitude
- Minimum of high school diploma or equivalent college degree or currently pursuing preferred
- Authorization to work in the United States indefinitely without restriction or sponsorship
The Ideal Candidate will Possess:
- Prior customer service experience in a scientific field preferably in a GMP or Pharmaceutical environment.
- Computer skills Experience utilizing MS Office including Word Excel and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.
Additional Information :
Position is fulltime Monday Friday 8am 5pm. Candidates currently living within a commutable distance of Lancaster PA are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
