Customer Service Associate bwin French Language
Customer Service Associate bwin French Language
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Job Description
As Customer Service Associate bwin with French language you will be taking care of customers enquiries via chat email and phone assessing individual problems and taking appropriate action to ensure that customer needs are met. You will work on resolving customer queries making sure our customers enjoy an amazing entertainment experience every day.
Reporting to Customer Services Team lead you will be part of CS Team who are responsible for maintaining in depth knowledge about our products whist providing high level customer care to our clients.
Are you looking for an opportunity to add true value to a team
What you will do:
Taking care of customers enquiries via chat email and phone assessing individual problems and taking appropriate action to ensure that customer needs are met;
Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
Escalates suspicious customer activities to the CS Management and Compliance Department;
Maintain in depth knowledge about products and Standard Operating Procedures.
Qualifications :
Fluency in French language
The ability to perform well in a challenging environment;
Strong analytical skills;
Basic knowledge of Windows OS and MS Office applications; good typing skills;
Availability and willingness to work on flexible shifts.
Additional Information :
At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.
Depending on your role and location you can expect to receive benefits like
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support and so much more.
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
