Service Operations Manager

John Crane is actively recruiting a Service Operations Manager who will join the team based in Australia . Reporting to the Regional Service Operations Manager he/she will manage the daytoday operations in both workshops and onsite ensuring compliance to legislative and Company procedures as well as relative HS&E directives and Quality standards. He/she shall lead the Service Centres team toward achievement of business objectives in line with divisional business plan. Maximise customer service levels through efficient deployment of process and procedure driving continuous improvement with and through the team. An effective Leader by example with total focus on the highest level of customer service provision. To effectively communicate across all departments within the business to ensure timely closeout of issues impacting the service process and our customers. To effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process.

• Safety/Quality: To ensure that service activities/environment meets group standards relating to HSE/Quality at all times.
• Service order processing: plan execute and monitor the workshop activities. Through effective use of business system tools and good communication across the team ensure that the workshop loading is balanced and that costs/KPI are monitored and objectives are being met in line with demand.
• People development. Review the performance of the team support personal skills growth with adequate training and development plans. Coach and mentor less experienced engineers check quality of their work and help them diagnose and solve problems.
• Provide strong technical and service support to all customers collaborate with Area Managers in achieving Sales target objectives. Attend site for seal installations and or troubleshooting producing comprehensive failure reports with analysis and recommendations.
• Performance Plus: support Reliability Team on Global Service contracts execution monitoring delivery performances and other contractual KPI assure adequate stock levels are held in the Service centre to meet SLA.
• Support EU sales Managers for development and growth of our service portfolio by implementing business strategies as well as supporting new business development
• Continuous Improvement: To be an active change agent driving improvement in process and procedure. Support organizational and operational changes in line with company guidelines implement best practices and new standards.
• To ensure that group and divisional communication is cascaded to the team monthly team meeting covering HSE/Quality and business performance such that staff are fully aware of any issues/directives at all times.

Qualifications :

• Engineering related background (Mechanical Engineering Degree is a plus)
• Advanced knowledge/experience of rotating equipment and the maintenance of those items
• Previous experience working in Service/aftermarket business
• Familiarity with working on site in the O&G/Petrochemical environment
• Ability to analyse with a structured approach technical data and problems formulate appropriate recommendations and plan/follow up on action plan
• Project Management skills including effective and professional Customer interface handling
• Experience of working in multinational and multicultural environment is an advantage.
• Ability to carry out failure analysis/repair procedure.
• Working knowledge of Windows Office SW.
• Fluency in English
• Nice to have: Excellent SAP knowledge.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)