Global Process Owner - Customer Lifecycle Management

We have a fantastic opportunity for a Global Process Owner Customer Lifecycle Management to join the team reporting to the Vice President Business Transformation. As the orchestrator of our Customer Lifecycle Management process youll define its scope and uncover value for customers suppliers and internal teams. Youll engage key stakeholders to identify pain points and drive improvements collaborating with SubProcess Owners to streamline operations. Ensuring meticulous documentation youll champion the consistent implementation of processes supported by a network of subprocess owners and superusers. Your role will be crucial in establishing robust governance measures enforcing standards and managing performance to ensure excellence at every stage of the customer lifecycle.

This role is to be ideally based from our headquarters within Slough working Monday to Friday normal office hours. (Hybrid working)

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Determining what the scope of the Customer Lifecycle Management process is where the value lies for our customers suppliers and internal employees and hence what good should/ could look like.
• Engaging key stakeholders who are responsible for and are customers of the process today to understand pain points areas of improvement etc.
• Works with SubProcess Owners to analyse the current processes and identify ways to improve and streamline the process. Prioritising and chartering these improvements and championing their execution.
• Accountable to ensure that the creation and maintenance of Process documentation policies controls desktop procedures occurs.
• Supports and enables the implementation of the consistent processes drawing on the network of subprocess owners and superusers to execute.
• Put in place the right measures metrics and review forums to manage the ongoing performance of the process. Works with Stakeholders to enforce standards. Create processes and controls to manage change requests. Manage and resolve divergences to standard process.

Qualifications :

• Ideally have Lean Six Sigma
• Business leader with experience of Sales & Marketing process management and process improvement with ability to influence at executive level.
• Track record of success in standardising and improving processes in large complex multinational businesses.
• Hold strong communication and leadership skills.
• Able to coach and mentor a matrix aligned team and shape change and improvement programmes.
• Experience of managing compliance comfortable to hold others to account when they diverge from standards.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)