Call Monitoring Officer
Call Monitoring Officer
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Job Description
What youll do
As a leading provider of healthcare services to the local community we ensure we provide fully trained and qualified staff to care for our clients.
We are looking for an ECM officer to join us on a fulltime basis to contribute to the continued success of the team.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a clients home. This allows the company to produce accurate reports for management information payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management
- Providing support to staff members as required.
- Adhering to company privacy policies and procedures at all times.
Qualifications :
What you need
You will have experience managing ECM or similar systems preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency particularly with Microsoft Office strong analytical abilities for data analysis and report generation and excellent communication skills for liaising with staff.
Additional Information :
What youll get
We will offer you:
- Up to 25 Days Holiday and bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- Access to Employee Assistance Programme
- Lifeworks Reward Scheme
*subject to terms and conditions and qualifying period
Care By us is an equal opportunties employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
