Security Officer

Roles and responsibilities

The Security officer & Admin will be responsible for the patrolling of public and staff areas ensuring that loses from whatever source and by whatever means are minimized, security policies maintained and Health and Safety Regulations observed.

This position will control the staff entrance to ensure that all parties entering the property have permission. This position will be responsible for ensuring that all outside vendors are properly check into the property. They will secure and unlock doors upon request. They will also respond to any emergency situations that arise. They will also be responsible for lost & found and issuing employee ID cards, name tags and lockers.

Security Officer skills and qualifications needed: Minimum one-year previous experience required in related position. Certifications preferred. Previous hotel experience preferred. Requires working technical knowledge of buildings, maintenance and the ability to operate computer equipment. A successful candidate will have a flexible schedule. This position requires the ability to work the overnight shift.

Job Description:-

• Actively participate in the day-to-day security operations of the property to ensure the safety and security of all guests, employees and property.
• Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation.
• Handle and document guest and employee accidents, double locked doors, noise complaints and unruly guests.
• Assist disabled guests. Implement all policies, procedures and instructions regarding security and safety.
• Assist in implementing preventive safety and security programs. Investigate crimes committed against the hotel, guests and employees, (while at the hotel).
• Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
• Assist hotel staff in handling of unusual guests or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
• Remain informed of current Federal and local laws and regulations as they related to the hotel, particularly in areas of guest, patron and employee rights.
• Take an active role in the implementation of the hotel’s fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.
• Assist in training related to the hotel’s emergency procedures. Control the key lock system, alarm system and fire protection system.
• Make recommendations to the Director of Security in security related matters.
• Respond properly in any hotel emergency or safety situation.
• Must be fluent in English and Arabic is an asset.

Desired candidate profile

1-2 Years of experience in a similar position with a Luxury Hotel or resort.
The ideal candidate will have an outgoing personality and a can-do approach to any task!
Requires reading, writing and oral proficiency in the English language.
Degree & Diploma Accounting is preferred but not required
Strong Observation Skills:

Ability to notice and react to potential security threats quickly, such as identifying suspicious behavior or recognizing signs of an incident before it escalates.
Communication Skills:

Strong verbal communication skills to effectively interact with guests, staff, and law enforcement.
Ability to document incidents clearly and concisely in written reports.
Problem-Solving and Decision-Making:

Ability to think quickly and make decisions during emergencies or security incidents, acting in a calm and professional manner under pressure.
Physical Stamina and Fitness:

Ability to handle the physical demands of the job, such as standing for long periods, walking long distances, and possibly responding to physical altercations or emergencies.
Ability to lift heavy objects or assist people in evacuation during emergencies.
Attention to Detail:

Keen attention to detail when reviewing surveillance footage, checking identification, or inspecting the property for potential risks.
De-escalation Skills:

Ability to defuse potentially violent or tense situations using calm and authoritative communication, avoiding physical altercations whenever possible.
Customer Service Orientation:

A friendly, professional demeanor, ensuring that guests feel safe and valued while maintaining a respectful distance and professionalism.
Knowledge of Security Procedures:

Familiarity with emergency procedures, safety protocols, and local laws related to security and public safety.
Knowledge of security technology and systems, such as CCTV, alarm systems, and access control systems.