Associate Client Director Customer Success Insights
Associate Client Director Customer Success Insights
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1 Vacancy
Job Description
As a Customer Success & Insights leader you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customers business and industry that enables you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure fully leveraging the service model.
At NielsenIQ we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team youre signing up for an experience that requires flexibility curiosity and passion.
Responsibilities
- Partner with customers to set objectives that drive business impact/maximum value
- Understand the industry and issues a customer is facing
- Build and maintain enduring relationships and deep expertise
- Understand client structure and organization to enable service strategy
- Leverage NielsenIQ solutions and apply industry knowledge
- Conduct issuebased analyses with clear insights and actionable recommendations
- Drive thought leadership with customers leveraging NielsenIQ tools and assets
- Identify opportunities for increased partnership and elevate to sales partners
- Facilitate clear daytoday communications with customers demonstrate empathy
- Ensure ontime delivery of solutions to achieve forecasted revenue on time
- Ensure deliverables are outcomefocused and connected to business objectives
- Work with internal partners to ensure timely delivery of monthly data and reporting
Qualifications :
Are you a strong leader with a passion for driving client impact Are you flexible and able to easily adapt to a dynamic work environment Can you tell a story that captures the audience and brings them along your journey Can you work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards Do you have experience in working with complex client relationships and client issue resolution Do you have a cando attitude maintaining positivity in challenging situations
- College/University Undergraduate or Masters Degree
- 7 years of relevant experience with research techniques & solutions in the related industries of ConsumerPackaged Goods
- Strong analytics & insights with experience in revenue management (price & promotions) forecasting and regression modeling
- Prior experience with NielsenIQ data (Retail Measurement Panel) applications and platforms (Connect AOD CASE)
- Effective in seniorlevel communications influencing & negotiation
- Missiondriven and passionate about serving a purpose
- Excellent awareness of market conditions and client business environment skills with a track record of predictability and consistency
- Highly proficient in Microsoft Office experience with BI a plus (Power BI Tableau)
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
