Manager Customer Success Analytics Insights
Manager Customer Success Analytics Insights
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Salary Not Disclosed
1 Vacancy
Job Description
As an Analytics & Insights Manager you will be an information resource expert within the FMCG industry providing dedicated support to assigned clients across Malaysia. You will collaborate closely with operations and account teams to help client users leverage the suite of products/services and make informed business decisions. Assignments can range from brand performance analyses to thought leadership sharing with toplevel executives.
- Be the daytoday contact of Retail Measurement Services clients. You will advise clients on RMS resources and tools data standards and analyses audit and calculation methodologies and other information services.
- Deliver analyses charts and reports that are clear concise and meaningful to clients. Engage effectively with multiple clients at a time to ensure that deliverables meet/exceed expectations of timeliness and quality.
- Conduct regular reviews with Client Service and Operations teams to monitor service delivery KPIs involving response times quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
- Manage a team of 34 executives guiding them with their analysis to ensure it provides clear actionable recommendations to clients.
- Maintain timely communications with account teams and senior management to keep stakeholders uptodate on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions into activity logs and Knowledge Base file shares.
- Support senior management in developing Thought Leadership case studies.
- Successful candidates can look forward to a comprehensive training program.
Qualifications :
- University degree in Business Economics or related field; Marketing specialization is a plus
- 34 years of experience in market intelligence and research analysis. Experience within the FMCG industry would serve as an advantage.
- Excellent written and verbal communication; English proficiency is a must
- Highly competent in MS Excel and PowerPoint (pivot tables functions charts)
- Aptitude for numbers and meticulous
- Resourceful problemsolving and collaborative team player
- Experience in solution and process automation by leveraging technology
- Customeroriented with good people skills; you will interact with a diverse group of clients
- Able to prioritize a varied workload to manage concurrent deadlines while maintaining accuracy
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
