Senior Executive Customer Success Analytics
Senior Executive Customer Success Analytics
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Job Description
NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customercentric servicing and support to uncover insights on consumer buying behavior in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutioning.
Responsibilities
- Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform working together with Global Customer Service Center
- Working with CSC Lead Product Leader and Customer Success team in building a client communication on Product Enhancement Universe Update & Delivery Details
- Provide clear and accurate responses as well as market expertise to stakeholders
- Achieve competency in NIQ proprietary data mining platform and driving customers usage and adoption
- Achieve competency in Microsoft Dynamics manage dashboards to track and analyze Key Performance Indicators
- Coordinate both local and international sales request as part of NIQ global network driving NIQs bottom line across the organization
- Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards
A Little about You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. Youre always looking for whats next.
Qualifications :
- At least candidate with Bachelor Degree from all backgrounds
- 12 years of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/ market analyst etc.)
- A candidate who is intrigued about working in the leading global information and measurement company
- Proficient in Microsoft Office applications
- Good communication and visualization skills interested in storytelling techniques
- Business English knowledge both verbal and written
- Additional Asian language skills is an advantage
- Ability to work independently and in a team within a virtual environment
- Open for change integrity & client centric mindset
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
