Operations Client Partner

We are looking to add a Operations Client Partner who will coordinate and execute quality database maintenance and lead issue inquiry triage and resolution.

Job Description

As the Operations Client Partner you will manage ongoing manufacturer database maintenance quality and scoping of change requests reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with crossfunctional Operations and Technology teams.

Responsibilities:

• Scope and prototype change requests for custom databases.
• Review new item reports and ensure items are placed as per client DB standards
• Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes including timelines for implementation.
• Assist in the coding of new items and creating custom database market orders
• Conduct database validation exercises for new product market and fact additions as well as data inquiry corrections.
• Maintain client database and category guidebooks.
• Serve as the endtoend owner of client inquiries related to database services and feasibility product coding and data quality (excluding coverage and methodology).
• Address syndicated database support questions and client inquiries.
• Collaborate with crossfunctional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
• Work with the Extract team to understand extract challenges and rerun needs.
• Open client inquiries and REAP tickets as necessary.

Qualifications :

Qualifications:

• NIQ experience in an Operations role is a plus
• The candidate should be an MBA Graduate from a reputed institution with a strong background in data analytics and research.
• Proficiency in management and maintenance of data modeling and query optimization.
• Knowledge of data extraction transformation and loading processes.
• Experience with data validation and quality assurance.
• Strong written and verbal communication skills to interact with clients and crossfunctional teams (e.g. Operations Technology) to resolve client issues.
• Ability to explain technical concepts to nontechnical stakeholders.
• Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
• Adaptability to handle unexpected challenges and changes.
• Thoroughness in scoping change requests and documenting client inquiries.
• Experience in clientfacing roles and servicing clients is a plus.
• Ability to manage multiple tasks and clients simultaneously prioritize workload and meet deadlines.
• Detailoriented approach to maintaining guidebooks and documentation.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: