Client Partner

About This Job:

Acts as the liaison between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters without sales activities as well as builds operational trust in the data and its quality. This role is a clientfacing role.

Responsibilities:

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients
• Communicate to client in case of BAU delivery encounters: delay (limited scope) rework as well as align with working with Customer Support & Data Operations
• Coordinate with BAU on postproduction and predelivery checks for clients
• Attend contribute to and coordinate with Data Ops regular operations & quality reviews and escalationrelated facetoface meetings with clients in alignment with Customer Support
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication discussing technical questions around process and technical possibilities recommending effective solutions defining delivery targets and communicating progress risk status reporting etc.
• Drive design of operational solutions with internal and external clients incl. identifying clients needs and translating them into technical specifications in consideration of technical capabilities and limitations
  • Incl. Introduce/suggest the client proactively new improvements / new solutions in their databases that result in driving revenue and enabling simpler more enduring and costefficient database production for NIQ

• Accountable for E2E timely and accurate resolution of operational client requests and issues incl. direct client communication for:
  • Database Services (structural changes/change requests new deliverables setup) incl. Feasibility studies
  • Product Coding

Qualifications:

• Minimum work experience in clientfacing roles to be able to understand client requirements and execute relevant actions towards clients:
• Higher education or equivalent experience
• Combination of operational skills and client orientation demonstrates willingness to understand operational endtoend processes and able to translate business expectations into technical specifications
• Good relationship management skills to effectively liaise with commercial clients and various operational teams
• Welldeveloped analytical skills and very good attention to detail
• Proactive attitude in recommending suitable solutions demonstrates a CanDo & resultsoriented attitude
• Independent in executing tasks driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Problemsolving skills
• Time management skills
• Strong communication both verbal and written easiness in presenting complex operational topics in a simple way
• Good Excel knowledge is a must

We Offer:

• Exciting work environment that brings people together
• Flexible working schedule (3 days per week working from home).
• Initial and ongoing trainings to support your development.
• Opportunities for personal and professional growth
• Food vouchers & Private medical subscription
• Sponsored Gym Membership (7Card)

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: