Tier 1 Support Engineer
Tier 1 Support Engineer
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Job Description
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research diagnose troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users setups configurations etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
Qualifications :
Bachelors degree in information systems computer science industrial engineering or equivalent
Experience providing technical support or being part of implementation team
Good level of written and spoken English must have!
Great written and verbal client communication skills
Strong troubleshooting and problemsolving skills while being highly detail oriented
Strong customer service orientation
Strong SQL background must have
Willingness to work outside of business hours from time to time
Team spirit selfmotivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Experience with supporting an analytic product in a SAAS environment
Nice to have
- Business orientation specifically in Retailer domain
- Knowledge in Linux systems utilities and scripting
- Development skills
- Knowledge of ETL processes
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
