Client Support Analyst
Client Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
We would love you to join us at Experian in helping us to shape the future of Employer Services for Human Resources compliance and outsourcing. We are looking for a Tax Withholding Client Service Analyst EES EForms and I9s. You will help shape a new business at Experian and help to drive market penetration of all product lines in this space. We are looking for a candidate eager to join a dynamic atmosphere someone who is adaptable and is able to instill confidence in internal and external partners to drive results.
What youll be doing
- Support our growing midmarket client base
- Provide service to our growing client base with an emphasis on onetouch service
- Assist to identify process improvements and work with product management and the team to implement changes
- Track client deliverables from tax forms to system changes
- Represent EES Tax Withholding as an expert on our service
- Interpret data and present professional content to clients and internal stakeholders
- Manage multiple tasks prioritize them and focus on finding solutions
- You will report to the Manager Client Success
Qualifications :
- 3 years client technical support experience
- Bachelors Degree or relevant work experience
- Have strong technical knowledge
- Knowledge of human capital management systems and HR/Payroll/Tax related product offerings a plus
- Understand Agile methodology
- Expect and navigate through obstacles
- You have strong problemsolving and analytical skills
- Proficient in Salesforce and Smartsheets
Additional Information :
Perks:
- 401K with a 4% company match with immediate vesting.
- Comprehensive health dental and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
- Wellness plans online discounts employee discounts pet insurance employee stock purchase programs and more.
Our uniqueness is that we celebrate yours. Experians culture and people are main differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
This is a remote role.
#LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
