ServiceNow Developer

Job Summary:
Reporting to the Client Owner the resource will participate in development and maintenance needs identified within program. This includes ServiceNow capabilities ServiceNow associated tools.

Responsibilities:

• Design develop test and implement the Client features in ServiceNow. Troubleshoot and resolve issue in Client solution in ServiceNow and the integrations. An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.
• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
• Provide ServiceNow functional and technical expertise.
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required.
• Support transition to operations (hand off) to support teams.
• Provides and maintains technical documentation of design and changes.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• Participates in agile delivery meetings.
• Able to quickly understand application functionalities and process.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track

Requirements:

• College or bachelors degree in computer science or related field of study.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• 5 years of Experience in designing building testing deploying and supporting applications in a controlled production environment.
• 5 years of Experience in ServiceNow configuration customization and development.
• 5 years of Experience in ServiceNow CSM module.
• 5 years of Experience with ServiceNow platform
• 5 years of Experience with software development processes and all associated best practices methods standards tools and policies.
• 5 years of Experience writing and maintaining technical documentation.
• 3 years of Experience developing and maintaining web services JSON REST API and Message queuing services using .NET C# services
• 2 years of Experience with Contact Centre Platform
• 3 years of Experience within a Public Sector organization.
• 3 years of Experience with various software development methodologies (i.e. agile waterfall scrum Kanban etc.).

Mindtris a minority womenowned enterprise is at the forefront of digital transformation technology excellence and business growth solutions. Specializing in talent mobilization and innovation we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology Telecommunications Healthcare Engineering and the Public sector. With a focus on deploying toptier talent and fostering innovation we empower businesses to thrive and excel in a rapidly evolving digital landscape helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.