NCOSC - Service Support Analyst- Expert
NCOSC - Service Support Analyst- Expert
Posted on :
28-12-2024
Employer Active
1 Vacancy
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Job Description
Typical Experience: 84 months
**This is a hybrid or fully onsite position depending on the candidates preference. The candidate is required to be onsite 23 days per week. The specific days will be coordinated with the rest of the staff so if they have a preference OSC should be able to work with that.
Desktop and M365 Support Analyst
NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills excellent customer service skills and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including but not limited to):
1. Technical assistance support and advice to end users for hardware software and systems
2. Handson technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
4. Support of the Office 365 environment (administration and useage)
5. Able to support remote PC setup and application installation
6. Will be onsite for a portion of the week to support handson users
Required/Desired Skills
Skill Required /Desired Amount of Experience Customer service skills Required 5 Years Microsoft 365 (Outlook Sharepoint Teams OneDrive etc) usage Required 5 Years Desktop support Required 5 Years PC specifications and purchasing Required 5 Years Desktop imaging and installation of applications Required 5 Years Experience supporting IT for employees of the State of NC Desired 1 Years Microsoft certifications Highly desired 3 Years Excellent written and verbal communication skills Required 5 Years Experience supporting A/V equipment Highly desired 2 Years Excellent background support end users in a M365 environment with specific emphasis on Outlook Teams and SharePoint Required 5 Years
Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement Question2 Some work must be completed onsite with a minimum of 23 days onsite. Do you accept this requirement Question3 Candidate must be able to attend an inperson interview. Do you accept this requirement Question4 Please list candidate s email address. Question5 Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. Question6 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement Question7 Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement Question8 Candidates submitted above the rate of XX53.64 will not be considered. Do you accept this requirement Question9 Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement Question10 Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm 
**This is a hybrid or fully onsite position depending on the candidates preference. The candidate is required to be onsite 23 days per week. The specific days will be coordinated with the rest of the staff so if they have a preference OSC should be able to work with that.
Desktop and M365 Support Analyst
NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills excellent customer service skills and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including but not limited to):
1. Technical assistance support and advice to end users for hardware software and systems
2. Handson technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
4. Support of the Office 365 environment (administration and useage)
5. Able to support remote PC setup and application installation
6. Will be onsite for a portion of the week to support handson users
Required/Desired Skills
Questions
Employment Type
Full Time
Key Skills
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