NCOSA - Service Support Analyst

Pacer Group

Posted on : 28-12-2024

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1 Vacancy

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Job Location

Raleigh, NC - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 28-12-2024

Job Description

Typical Experience: 3660 months

***This is an onsite position.
***The max rate for this position is XX50/hour.

Office of the State Auditor requires one Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes but is not limited to password resets A/V troubleshooting access assistance etc. Responsible for imaging PCs per outlined processes distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus installing computer equipment in an office environment maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates.

Knowledge Skills and Abilities / Competencies
Ability to analyze and assess client needs to develop effective and appropriate solutions.
Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a predetermined course of action.
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceAbility to analyze and assess client needs to develop effective and appropriate solutionsRequired3YearsAbility to independently resolve problems through advanced system analysis and troubleshooting procedures and w/o a predetermined course of actionRequired3YearsAbility to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clientsRequired3YearsExperience supporting users in a Microsoft Windows environmentRequired3YearsA/V troubleshootingRequired3YearsExperience installing computer equipment in an office environment maintaining printers and scannersRequired3YearsExperience imaging PCsRequired3Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2All work must be completed onsite 8am5pm MondayFriday. Do you accept this requirementQuestion3Please list candidate s email address. Question4Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question5Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirementQuestion6Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirementQuestion7Candidates submitted above the rate of XX50.00 will not be considered. Do you accept this requirement Question8Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirementQuestion9Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Pacer Group

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NCOSA - Service Support Analyst

Pacer Group

Job Description

Employment Type

Company Industry

Key Skills

About Company

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