FSO Lead
FSO Lead
Posted on :
28-12-2024
Employer Active
1 Vacancy
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Job Description
Job Title: FSO Lead
Location: Montreal QC
Mode: Contract
French Specking is mandatory
Key Responsibilities:
- Provide comprehensive Windows 10/11 support to end users ensuring high satisfaction levels.
- Serve as the first point of contact at the digital bar directly handling enduser issues with professionalism and expertise.
- Efficiently manage the stock room maintaining optimal inventory levels and organization.
- Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
- Deliver handson support at the site for all ITrelated needs acting as the crucial hands and feet for onsite assistance.
- Lead the device refresh initiative upgrading systems to Windows 11 using modern device management technologies.
- Utilize ServiceNow for efficient ticketing and issue tracking maintaining clear and organized records of all support activities.
- Exhibit excellent written and spoken French & English communication skills capable of explaining complex technical issues in an understandable manner.
Qualifications:
- 2 to 4 years of experience in a field services or IT support role.
- Proficient in modern device management technologies and Windows 11 upgrade processes.
- Handson experience with ServiceNow or similar ticketing systems.
- Excellent communication and interpersonal skills with fluency in both French and English.
- Laptop Desktop Tablet hardware support
Employment Type
Full Time
Key Skills
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