Quality Improvement Manager
Quality Improvement Manager
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Job Description
Did you know that you already know us Almost every second tablet which is on the market contains our products.
We are on a pursuit of excipient excellence through which we want to help people live healthier lives. Over time we have developed from a pioneer organisation into a global one with currently over 400 employees. This demands great entrepreneurial power and leadership in everything we do.
We are looking for people who take ownership are not afraid for accountability deliver and who dare to make mistakes and learn from them. Working at DFE Pharma means having the freedom to act the craving to take responsibility developing your skills and working within a motivated crossfunctional team in an international playing field.
Did you know that quality is the most important reason that our pharmaceutical customers are doing business with us. Thats why we always strive to provide the highest quality excipients and the best service to our customers.
We are looking for a Quality Improvement Manager whom will optimize the processes and implement structural improvements. Do you want to be part of the team that supports our pharmaceutical customers worldwide with the best possible products and services Its your turn to join!
Tasks
- Optimizing the customer QA processes (questions/ queries questionnaires agreements complaints) including digitalization
- Supporting QA officers with and by working on complaints and questionnaires
- Performance management by analysing complaint KPIs and verify effectiveness of CAPAs (including annual reporting)
- Initiating and implementing structual quality improvements to improve products services and customer experience
- Acting as a Business Partner for Sales department
- General support of the Customer QA & ESG Director
Requirements
- Experience with continuous improvement initiatives and automatization/digitalization projects is preferable
- Outstanding verbal and written communication in English (German or Dutch are nice to have)
- Relevant bachelors or masters degree with at least 58 years of work experience preferably in QA
- Preferably experienced in pharmaceutical industry excipient manufacturing or in a highly regulated food market
- Pragmatic problem solver that understands QA requirements and brings Customer QA to the next level (digital standards high level services)
- Assertive analytical ability to influence result oriented and persistent
- Good prioritization and organisational skills
- Affinity with IT systems and tooling e.g. SAP Salesforce PowerBI
Benefits
- International working environment
- Continuous learning and development opportunity
- Excellent remuneration package
- A flat organisation structure with short communication lines
- Hybrid way of working (Home office and office combination)
- One day per year paid day off for voluntary work
Team Details
- You will work in the Global Customer QA team together with 5 colleagues. The team is located in Goch (near Nijmegen and Dsseldorf).
- The team is part of the Quality department consisting of 50 employees globally.
- You will report to the Director Customer QA & ESG
- You will work closely with the investigation teams at our sites and contract manufacturing organisationsApply now
Employment Type
Full Time
