Account Specialist 2
Account Specialist 2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Coordinate and manage customer onboarding and campaigns for variable print premedia or Sales throughout the lifecycle (initial meeting through final disposition of a customers project).
Responsibilities:
- Project manage customer onboarding and campaigns for variable print or premedia throughout the lifecycle (initial meeting through final disposition of a customers project).
- Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work. Submit Statement of Work to legal for approval.
- Analyze and review the customer requirements and make determination on the scope of the overall project. Pull together the appropriate resources/departments required to successfully implement a customer campaign.
- Estimate time frames and resources (programming composition photo creative prepress etc) required to successfully complete a project.
- Design & implement workflows after evaluating complexity deliverables and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule. Make changes to plans when requirements change/shift.
- Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays. Manage customer expectations and ensure the completed work meets customer SLAs and comply with the company standards.
- May hold color review meetings with the customer to review and make changes to jobs.
- May be involved in establishing test cases and final signoff on projects for go live to the customer.
- Performs other related duties and participates in special projects as assigned.
Qualifications :
- Bachelor degree in discipline related to functional work or role with 3 years of relevant work experience
- Must be able to recognize anomalies and critical situations and respond appropriately.
- Must be able to communicate and interact with a variety of internal/external customers and/or coworkers at level of detail required to resolve issues of moderate complexity.
- Able to apply strong functional computer knowledge in utilizing Microsoft Windows MAC or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
- Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
- Must be able to proactively listen to others to understand issues and situations.
- Must be able to clearly articulate business needs to both internal and external customers.
Additional Information :
The national pay range for this role is $61600 $101200. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to: education skills experience proficiency performance shift and location. In addition to base salary depending on the role the total compensation package may also include participation in a bonus commission or incentive program. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
