Sales Operations Specialist

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!

This is a hybrid working role with 2 days per week working from our Shipton under Wychwood office (Oxfordshire) and the rest of the week from home.

Join a growing collaborative team as a Sales Operations Specialist where youll play a key role in driving operational excellence and supporting customer success. This role involves managing order processing maintaining data accuracy and collaborating with teams to enhance efficiency and satisfaction. If youre detail and processoriented proactive and thrive in a fastpaced and dynamic environment we want to hear from you.

Please note to apply for this position you must be based in UKand have the legal right to work in UK.

Requirements for Sales Operations Specialist

• Experience with CRM systems (e.g. HubSpot) with exposure to Warehouse Management Systems (WMS) preferred.
• Strong proficiency in Google Sheets and Excel with experience using the wider Google Suite being advantageous.
• Familiarity with invoicing processes and confidence in handling financial data.
• Understanding of project management fundamentals with the ability to challenge and engage stakeholders effectively.
• Strong attention to detail and a commitment to delivering highquality errorfree work.
• Proactive problemsolving skills with the ability to identify and resolve issues independently.
• Effective collaboration and communication skills to ensure alignment across teams.
• Organised adaptable and able to thrive in a fastpaced dynamic environment.
• Previous experience in a similar role demonstrating strong organisational and operational capabilities.

Responsibilities as Sales Operations Specialist

• Order Management: Process customer orders from creation to invoicing ensuring accuracy timeliness and alignment with customer requirements.
• Invoicing and Commercial Data: Generate and manage invoices confidently handling commercial data.
• Data Quality: Proactively maintain the integrity of CRM systems (e.g. HubSpot) and Warehouse Management Systems (WMS) resolving any data discrepancies.
• Reporting: Create actionable reports using Google Sheets and the wider Google Suite to support sales and operational decisions.
• Process Improvement: Identify workflow inefficiencies propose solutions and implement process enhancements to drive operational excellence.
• Collaboration: Work closely with sales finance and warehouse teams to resolve operational challenges and ensure smooth alignment of processes.
• Problem Solving: Independently identify gaps in processes or data research solutions and implement improvements.

Salary
Salary range:

Benefits

25 Days Holiday Bank Holidays (increases with years of service)

Option to Buy or Sell 5 days holiday each year

Sick Pay 8 weeks full pay 4 weeks half pay

Life Assurance (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric Car Green Salary Sacrifice Scheme

Enhanced Maternity & Paternity Package

Child Care Scheme

Training & Development

Company Organised Events

Pension (Royal London Group) 5% Employer Contribution Matched

Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones

Diversity and Inclusion

At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.

We are alsocommitted to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!