Customer Service Agent

Are you passionate about delivering exceptional customer service Join our dynamic team as a Customer Service Agent in Phoenix United States! Were seeking an enthusiastic and detailoriented individual to be the face of our company ensuring our customers receive topnotch support and assistance. Hourly rate $19.25

• Greet customers warmly and professionally addressing their inquiries and concerns with empathy and efficiency
• Handle customer interactions through various channels including phone email and inperson
• Process customer transactions accurately ensuring attention to detail in all aspects of the job
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain uptodate knowledge of company products services and policies to provide accurate information to customers
• Collaborate with team members to resolve customer issues and improve overall service quality
• Adapt to changing customer needs and company priorities in a fastpaced environment
• Document customer interactions and maintain accurate records in the companys database
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive work environment by maintaining a friendly and professional demeanor

Qualifications :

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a professional setting
• Strong communication skills both verbal and written
• Excellent problemsolving abilities and attention to detail
• Proficiency in basic computer navigation and Microsoft Office applications
• Valid drivers license with a clean driving record
• Ability to work flexible hours including day and evening shifts
• Willingness to wear a company uniform
• Demonstrated ability to multitask and work efficiently in a fastpaced environment
• Strong organizational skills and ability to prioritize tasks effectively
• Empathetic approach to customer concerns and ability to remain calm under pressure
• Fluency in English required; proficiency in additional languages is a plus

Additional Information :

About the department:
As a mobility service provider our Branches & Operations division is the point of contact with our customers: whether by phone app or directly in our SIXT branches. This means: premium service directly to the customer advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team it is easier to explain our products find the best solution for the customer and manage the daytoday business.

About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!

Remote Work :

No