Customer Support Specialist
Posted on :
21-09-2020
Employer Active
1 Vacancy
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Job Description
About the Job
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Job Requirements
- Experience as a Customer Support Specialist or similar CS role is a plus
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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