Contracts Customer Service Manager
Contracts Customer Service Manager
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Job Description
We are seeking an experienced and dedicated Contracts (Customer Service) Manager to lead our customer service team at the Rotork Factory in Bath. As a key member of our Site Senior Leadership Team you will ensure the highest level of customer service manage key customer relationships and drive continuous improvement across our service delivery operations. This is an exciting opportunity to make a significant impact on customer satisfaction and business success.
Key Responsibilities:
- Lead manage and develop the customer service team providing guidance training and ongoing support.
- Develop and implement effective customer service policies and procedures to enhance satisfaction and operational efficiency.
- Handle escalated customer inquiries and complaints ensuring prompt professional and effective resolution.
- Monitor and analyse customer service metrics identifying opportunities for improvement in order accuracy order entry timeliness and responsiveness.
- Collaborate with crossfunctional teams to ensure seamless service delivery and proactively address customer needs.
- Stay abreast of industry trends and best practices to continually enhance the customer service function.
Qualifications :
Qualifications & Technical Knowledge:
- Bachelors degree in Business Administration Management or a related field.
- Proven experience in a customer service management role preferably within a manufacturing or industrial environment.
- Strong leadership and team management skills with a focus on developing talent and fostering a collaborative team culture.
- Excellent communication and interpersonal skills with the ability to engage and influence stakeholders at all levels.
- Ability to handle challenging situations with professionalism empathy and problemsolving expertise.
- Strong analytical and problemsolving abilities to drive continuous improvement and operational excellence.
Why Join Us
- Be part of a leading global company with opportunities for career development and progression.
- Work in a dynamic and collaborative environment with a focus on innovation and continuous improvement.
Additional Information :
Rotork is the marketleading global flow control and instrumentation company helping our customers manage the flow or liquids gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping pharmaceuticals and food these are the flows on which our modern world depends.
Today were respected and admired for our people performance and products. Our success flows from our commitment to engineering excellence and thats what we will always pursue safely and sustainably.
Rotork is going through an exciting period of change and growth building on our existing market success. Its a great time to join us and make an impact in shaping the future of our business.
#HP
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
