Senior Manager - Talent Management

Please note this is a hybrid role with onsite expectations of 3x/week from our San Mateo CA office location. 

As a Sr. Manager of Talent Management you are an innovative leader who will lead the charge in revolutionizing our talent programs through cuttingedge innovative practices. Your role will be pivotal in shaping a highperforming growthminded culture that offers employees the best experience of their careers. You will lead and inspire a team to create strategies that give Freshworks a competitive advantage in the talent marketplace to attract develop and retain the brightest in the industry. Key pillars will include reimagining the design and ensuring flawless execution of programs across talent management including performance enablement and employee listening initiatives.  

Key Responsibilities: Use datadriven insights and industry best practices to design optimize and execute innovative talent management processes in the following areas:

Performance Management:

• Design and manage the organizations performance management system ensuring it aligns with business objectives and drives high performance.

• Lead the annual performance review process including goal setting midyear reviews and yearend evaluations.

• Provide guidance and support to managers on performance management best practices including coaching feedback and development planning.

• Analyze performance data to identify trends strengths and areas for improvement and make recommendations for enhancing the performance management process.

Employee Listening & Engagement:

• Lead the development of strategies to leverage new technology and innovative approaches to effectively measure summarize and enhance the Freshworks employee experience.

• Design and implement innovative listening instruments to gather and analyze the employee experience measure employee engagement identify opportunities for improvement and generate predictive insights that drive action

• Collaborate with crossfunctional teams to address employee concerns improve the work environment and promote a culture of high performance recognition inclusivity and belonging where employees are empowered to do their best work

Change Management:

• Lead change management efforts related to talent management and innovation initiatives ensuring smooth implementation and adoption across the organization.

• Partner with internal communications to develop and execute change communication strategies that effectively engage employees and managers.

• Monitor the impact of change initiatives on employee performance engagement and innovation making adjustments as needed.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders including HR business partners department heads and senior leadership.

• Serve as a trusted advisor to leadership on talent management performance management engagement innovation and employee listening strategies.

• Ensure alignment between talent management initiatives and overall business objectives with a particular focus on fostering innovation.

Qualifications :

Education: Bachelors degree in Human Resources Organizational Development Business Administration or a related field

Experience:

• Proven experience in talent management human resources or organizational development.

• Proven track record of successfully implementing performance management employee engagement and innovation initiatives.

• Experience with employee listening programs including survey design data analysis and action planning.

• Certifications: SHRMCP SHRMSCP SPHR or other relevant HR certifications preferred.

Skills:

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills with the ability to influence and collaborate at all levels of the organization.

• Proficient in talent management software and tools with strong data analysis capabilities.

• Strong analytical and problemsolving skills.

• Ability to manage multiple priorities and work under pressure.

Additional Information :

This hybrid 3x time inoffice role is based in San Mateo CA and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of jobrelated factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus

Compensation Package

$124800$188370 USD Base Salary Variable Compensation (where applicable)

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime