Senior Account Manager - US
Senior Account Manager - US
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Job Description
The ideal candidate has Saas sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers.
A self starter with a GROWTH MINDSET who has a willingness to learn and adapt in any situation. He/ She should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff.
Experience in proactively growing customer relationships while being curious to understand clients business.
Consult and translate customer business and technology needs into technology solutions.
Understanding of Customer Experience/Employee Experience in a world of digital business transformation.
An exceptionally strong analytical thinker who thrives in fastpaced dynamic environment with good communication and presentation skills.
Key Responsibilities:
- Develop and maintain relationships with key accounts ensuring customer satisfaction and retention.
- Identify new business opportunities within the portfolio of accounts and generate sales leads to achieve revenue targets
- Build and manage a sales pipeline including forecasting and reporting on sales metrics
- Maximize customer lifetime value by identifying and pursuing crossselling and upselling opportunities
- Capable of mentoring a team of Account Managers providing guidance and support to help them achieve their targets
- Work closely with crossfunctional teams including product marketing and customer success to ensure customer needs are met and exceeded
- Collaborate with customers to understand their business needs and provide solutions that meet their requirements
- Stay uptodate with industry trends market developments and competitor activities and provide insights to the team
- Minimum of 4 6 years of experience
- Open to work out of office in the US shift
Qualifications :
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience
- of varying perception levels.
- At least 3 experience with software / IT sales.
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Selfstarter who can own ongoing customer success of both large and small clients.
- Ability to report and share clients status on a timely/predefined interval.
- Minimum Graduation is mandatory
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
