Sales Representative
Sales Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Us
At Ralakde Automation we are a trusted leader in industrial electronics offering highquality solutions for buying selling and repairing surplus stock like PLCs HMIs CNC machines servo drives motors and robotics. We re looking for a proactive and customerfocused Sales Representative to handle RFQ operations and build strong customer relationships.
Key Responsibilities
1. RFQ Management
- Promptly handle new customer inquiries via email and phone.
- Acknowledge receipt of RFQs and provide updates throughout the process.
2. Part Sourcing
- Search for parts across internal systems Radwell eBay (UK US Germany etc.) and Alibaba.
- Utilize Google Images and collaborate with the team for hardtofind parts.
- Ensure efficient management of found parts to avoid duplication.
3. Pricing & Quoting
- Verify pricing using stock data and market comparisons.
- Apply appropriate markups considering availability urgency and logistics costs.
- Send accurate quotes and create new listings for unavailable parts.
4. Proactive FollowUps
- Call customers immediately after sending quotes to discuss and close deals.
- Maintain consistent followup via phone or email to secure orders.
- Build strong relationships by checking in with existing customers regularly to address inquiries and ensure satisfaction.
5. Order & Payment Coordination
- Confirm purchase orders and liaise with internal teams for part verification and processing.
- Follow up on pending payments via email and phone to ensure timely order fulfillment.
6. Customer Relationship Building
- Call past customers to explore new inquiries and maintain engagement.
- Actively work on keeping customers happy by understanding their needs and providing tailored solutions.
- Build longterm relationships to foster customer loyalty and trust.
7. Delivery Management
- Track shipments expedite deliveries and notify customers of progress.
- Apologize and resolve any issues in case of delays to ensure a positive experience.
Requirements
What We re Looking For
Benefits
What We Offer
Technical Skills Proficiency in RFQ handling and process management. Experience in sourcing parts from platforms like eBay, Radwell, and Alibaba. Familiarity with CRM tools (Zoho CRM preferred) for tracking leads and managing customer relationships. Basic knowledge of industrial automation components (PLCs, HMIs, CNC machines, etc.) is a plus. Sales & Negotiation Skills Ability to build and maintain strong customer relationships. Excellent negotiation skills to close deals effectively. Strong follow-up techniques to secure orders and ensure customer satisfaction. Communication Skills Clear and professional verbal and written communication skills. Active listening skills to understand customer requirements. Ability to handle phone and email conversations confidently and effectively. Customer Relationship Management Skilled in maintaining long-term customer relationships through regular follow-ups. Proactive approach to engaging with past and current customers for repeat business. Ability to empathize with customers and ensure satisfaction. Organizational Skills Strong attention to detail for managing multiple RFQs and quotes. Efficient time management to prioritize inquiries and follow-ups. Ability to maintain accurate records of interactions and transactions. Problem-Solving Skills Ability to resolve issues related to pricing, product sourcing, and delivery delays. Quick thinking to offer alternative solutions for unavailable parts. Adaptability and Resilience Comfortable working in a fast-paced, dynamic environment. Resilient attitude to handle customer objections and rejections. Preferred Experience Prior experience in sales, RFQ handling, or industrial automation. Knowledge of customs, duties, and logistics for international sourcing.
Education
Required: Bachelor s Degree in any of the following fields: Business Administration Marketing Commerce Engineering (Electrical/Electronics preferred) Any related field Preferred: Master s Degree (optional but advantageous): MBA in Sales and Marketing Postgraduate Diploma in Sales or Customer Relationship Management Additional Qualifications (Advantageous): Certification in Sales or Customer Relationship Management (CRM). Familiarity with industrial automation or electronics through technical cou
Employment Type
Full Time
