Client Success Manager - Financial Services

We are looking for a Client Success Manager to manage a portfolio of large tier 1 Financial Services organisations throughout the entire customer lifecycle. From onboarding to renewal you will be the main contact for their client base.

You will cover Experians Ascend products a portfolio of innovative cloud native products helping clients to deliver the best analytics to assess new markets take insights from credit market trends and improve their decisionmaking processes. Reporting to the Senior Client Success Manager you will manage planning prioritising and completing client deliveries throughout both trial and in life stages.

You will be measured on retention of portfolio growth of existing client base delivering client projects and client satisfaction.

Responsibilities include:

• You are responsible for the retention and growth of a portfolio of large strategic tier 1 clients
• You will be the main interface between Ascend clients and internal service teams providing advice with a strong understanding of client requirements
• You will lead the service relationship for your clients through onboarding to ongoing support.
• You will support with the coordination and delivery of all client trials and projects communicating the value of Ascend and its success both internally and externally
• You will collate analyse and present information on client performance and use this data to improve plans and increase client satisfaction
• You will maintain a trusted advisor relationship with internal/external stakeholders providing the main contact for Service Management issues and ensuring high levels of service stability and reliability.
• Work with the Account team to drive client retention and growth by identifying upsell and crosssell opportunities

Qualifications :

• Proven experience in client success management / account management ideally with corporate strategic clients
• Comfortable managing large clients with ARR of 1m<
• Experience establishing communication and engagement with senior stakeholders within leading global organisations
• Experience managing multiple projects at the same time

Desirable:

• Understanding of financial products and services

Additional Information :

Benefits package includes:

• Hybrid working
• Great compensation package
• Core benefits include pension bupa healthcare sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Internal Grade: E/EB9

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Remote Work :

No

Employment Type :

Fulltime