Business Data Senior Analyst

You will manage ongoing and timesensitive Product Operations support for product functions in our ECS DirecttoConsumer portfolio. You will strengthen product feedback loops between customers Product and Technology to deliver more value to customers faster. You will use data to identify customer feedback trends and themes. You will identify opportunities for process improvements and help define those improvements.

Responsibilities:

Oversee the strategy and management of daily operations of customer escalations tied to different products focusing on prelaunch process creation and postlaunch production support.

  Lead research investigation and management of customer escalations to determine cause and nextstep recommendations.

Be the Subject Matter Expert (SME) for important product features in the ECS product portfolio along with the supporting systems and technologies.

Guide collaboration with other teams (such as Product Technology Customer Care BusOps) and external partners to track guide and resolve customer escalations in a systematic.

Lead data analysis: capture organize and surface customer feedback & escalations analytics data in high impact accessible ways to facilitate product & customer insights.

  Lead the administration and support of product & operational standards and processes for the ongoing operation of products customer escalations and feedback.

  Help define the Product Operations roadmap. Identify opportunities for process improvements and lead the definition communication and execution of those improvements.

  Facilitate and project manage sensitive issue handling for closeloop resolution including assessment research remediation.

Scale and share product knowledge across the organization for new or updated product features (e.g. creating/maintaining a knowledge base internal training).

You will report to the Director Product Operations.

Qualifications :

• Bachelors degree with 5 years of experience in product operations operations strategy product analytics data analyst or similar systems analytical roles that worked with Product and Engineering teams.

Adept in SQL Excel (can perform complex functions) Python and data tables experience working with big data and writing advanced PostgreSQL queries (AWS Redshift & DynamoDB experience).

Experience working with data visualization and business intelligence software (e.g. Tableau).

Experience with Serverless Computing systems (e.g. AWS Lambda Microsoft Azure Functions IBM OpenWhisk).

  Knowledge in Agile software tools (e.g Jira) and methodologies.

  Excellent technical knowledge curiosity and familiarity with new technologies APIs programming languages and databases.

Experience with complex directtoconsumer products and systems.

Ability to summarize data from multiple data sources to inform and support critical decisions about the product strategy with experience building dashboards using visualization tools.

Experience building trusted partnerships with Product Operations and Technology teams.

Ability to manage multiple complex workstreams in a regulated environment is critical.

Ability to produce and present analyses and business cases to all kinds of partners.

Additional Information :

Our benefits include: Medical life and dental insurance Asociacin Solidarista International Share Save Plan Flex Work Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

Our uniqueness is that we celebrate yours. Experians culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

Yes

Employment Type :

Fulltime